About the position
Responsibilities
• Act as CenterWell Home Health representative in supporting patients who have been discharged from service or for those who may need post-acute services.
• Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions.
• Appropriately handle a variety of customer issues including location lookup, directions, and complaints.
• Make clinical level of care determination based on discussion, medical records, and any other pertinent clinical data.
• Match these needs to a service site location or, if not available, look up and provide alternative services.
• Act as customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate.
• Follow-up and track referral and admission outcomes.
• Maintain awareness and orientation to department performance objectives, meets standards, and assures patient satisfaction goals are met.
• Assist in the admissions process by acting as an ambassador for patients who meet the admissions requirements.
• Focus on placing the right patient to the right care setting at the right time.
• Adhere to and participate in Company's mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures.
• Review and adhere to all Company policies and procedures.
• Provide education regarding Home Health, Hospice, and Palliative Care Services.
• Assist with clinical eligibility review for alternate services.
• Participate in special projects and perform other duties as assigned.
Requirements
• Associates Degree required. BSN preferred.
• RN license in a compact state is required. May be required to obtain licensure in additional states as dictated by business needs.
• At least 3 years post-acute experience. Home Care or hospice experience preferred.
• Nursing background working across multiple areas of post-acute care preferred.
• Extensive nursing experience in post-acute care preferred.
• Current CPR certification.
• Good working knowledge of home health, hospice, and palliative care services preferred.
• Good time management skills.
• Ability to learn and master information related to locations and services of clients.
• Excellent analytical and problem-solving skills.
• Excellent verbal and interpersonal skills.
• Able to communicate effectively with empathy over the phone and while interacting with others.
• Must read, write and speak fluent English.
Benefits
• Health benefits effective day 1
• Paid time off, holidays, and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities
Apply Now
Apply Now