Description: ? Undertake tasks delegated by Assistant Manager/Manager/Supervisor and Overseas BJ team ? Identify areas for service and procedural improvement and make recommendations ? Participate in team meetings, buzz sessions, provide feedback and ideas ? Escalate queries or unresolved issues as advised ? Handle inquiries/issues from global customers ? Handle complaints and feedback related to websites, products, platforms, and services ? Strong people skills and ability to navigate difficult situations ? Solutions mindset and passion for finding the right solutions for customers ? Excellent time management and ability to multitask ? Excellent command of spoken and written English and Dutch ? Strong customer service skills and highly motivated team-player ? Knowledge of digital asset exchange/trading ? Demonstrated ability to motivate others and achieve results ? Fast typing skills (at least 40 words per minute) ? Basic computer knowledge: MS Office, MS Outlook, Internet Explorer, and other applications like GA ? Call center customer service-related work experience preferred ? Willingness to work on shift rotation ? Diploma from college or above, related to any major Requirements: ? Excellent command of spoken and written English AND Dutch ? Strong customer service skills, highly motivated team-player ? Knowledge of digital asset exchange/trading ? Demonstrated ability to motivate others and achieve results ? Fast typing skills (at least 40 words per minute) ? Basic computer knowledge: MS Office, MS Outlook and Internet Explorer and others applications like GA ? Call center customer service-related work experience is preferred ? Willing to work on shift rotation ? Diploma from college or above, related to any major Benefits: ? Work with a world-leading digital asset trading platform ? Opportunity to work with blockchain technology ? Competitive salary and benefits package ? Chance to make innovative achievements that change the world