Apple MacOS Desktop Support III - Hybrid (Seattle Only)

About the position RCG is a growing federal contracting company and certified as a Great Place to Work. We are looking for strongly qualified people to join our team. Currently, we are seeking an Apple MacOS Desktop Support III for a full-time hybrid position as part of an ongoing contract in Seattle, WA. Please note: all candidates must be a U.S. Citizen or Permanent Resident and hold or be able to hold a current, Public Trust and DoD 8570-compliant certifications. The successful candidate will receive a contingent offer based on the outcome of a government background check. This will take several weeks, and the candidate cannot begin actual employment until the background check is successfully completed. Responsibilities ? Providing technical assistance to users experiencing issues with their Mac computers, including troubleshooting hardware and software problems, installing updates, configuring settings, and resolving network connectivity issues. , ? Diagnosing and resolving issues related to macOS operating system, applications, hardware malfunctions, and network connectivity. , ? Deploying updates, patches, and new software applications on Mac systems. , ? Identifying and addressing hardware problems with Mac devices, including peripherals. , ? Providing basic training to users on macOS features and functionalities. , ? Managing user accounts, permissions, and access levels on Mac systems. , ? Implementing and monitoring security measures to protect Mac systems from threats. , ? Logging and managing support tickets through a ticketing system, ensuring timely resolution. , ? Working with other IT personnel to address complex issues and coordinate system deployments. Requirements ? 3-5 years in Mac desktop support or enterprise environments. , ? Experience in automation using tools like Automator, Apple Configurator, or scripting languages. , ? Proven experience managing enterprise-scale macOS deployments. , ? Strong mentorship skills for guiding Level 1 and Level 2 technicians. , ? Excellent written documentation skills for knowledge base articles. , ? Strategic thinking for improving workflows and system configurations. , ? Proficiency in macOS command-line tools and scripting (e.g., Bash, Python, or AppleScript). , ? Advanced expertise with device management tools like Jamf Pro, Kandji, or Workspace ONE. , ? Experience in managing and troubleshooting Active Directory (AD) integration with macOS. , ? Familiarity with security tools and protocols for macOS (e.g., FileVault, Gatekeeper, SIP). , ? Exceptional written and verbal communication skills in the English language. , ? Excellent organizational skills. , ? Must be able to handle a high-stress environment. Nice-to-haves ? Apple Certified IT Professional (ACTP). , ? Certifications in MDM solutions (e.g., Jamf 200 or higher). , ? CompTIA Advanced Security Practitioner (CASP) or equivalent (optional but useful). Benefits