Eastern Bank is dedicated to providing excellent service to its business customers. The Business Team Specialist I role focuses on supporting business banking clients through phone and email communication, addressing inquiries related to banking products and services, and ensuring high-quality customer service.
Responsibilities
- Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail
- Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests
- Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
- Handles the most complex customer complaints and problems without assistance by making independent decisions. Is able to instill a sense of confidence with these customers based upon content and delivery
- Acts as a resource and escalation point to other team members on all product and service-related inquiries
- Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue
- Assists with training, quality testing new products/services, and documenting procedures
Skills
- Proven previous job stability
- Computer proficiency, including web navigation and keyboarding skills
- Excellent oral and written communication skills
- Superior customer service skills
- Proficient with online banking, internet terminologies, and navigation
- Ability to learn new concepts quickly and easily in a fast-growing environment
- Associate degree or related knowledge/skills base gained through experience
- Previous Business/Commercial Banking experience
- Customer service experience in a fast-paced environment
- Familiarity with cash management products and services
Benefits
- Remote work flexibility after a desired length of tenure and good performance
- Hire immediately
- Growth opportunities
- Great benefits
- Strong culture
- Work life balance
- Comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement
Company Overview
Eastern Bank is the largest independent, mutually owned bank in New England and the largest community bank in Massachusetts. It was founded in 1818, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.easternbank.com.