Job Description:
• Partner with Customer Success leadership to define, track, and analyze key performance indicators (KPIs)
• Build and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI)
• Translate business needs into analytical frameworks and actionable insights
• Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics
• Collaborate cross-functionally with Product, Engineering and Data Engineering teams to access and model relevant data
• Ensure data accuracy, integrity, and consistency across reporting sources
Requirements:
• A bachelor's degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field (Masters degree preferred).
• 6+ years of experience in a data analyst, business intelligence, or related role
• Advanced SQL skills and experience working with relational databases
• Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI)
• Strong analytical thinking and ability to distill complex data into clear insights
• Experience working with or supporting Customer Success, Customer Experience, or similar customer-facing teams
• Excellent communication and stakeholder management skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
Benefits:
• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)
Apply Now
Apply Now