Essential Job Functions:
? Elicit and manage a technology project's business scope ? needs and features
? Effectively coordinate and run working sessions with representatives across the various organizations in the bank (Business, Legal, Technology, etc.)
? Translate business requirements into technical requirements and convey with appropriate level of detail to the technical team. ? Clearly document and manage detailed requirements for the technology system
? Support Quality Assurance Services (QAS) activities to ensure system requirements are tested accurately and comprehensively
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Act as Systems Matter Expert (SME) or source of knowledge for supported systems
? Participate in the design process to ensure it supports business requirements and an optimized user experience. ? Understand security, risk management, and IT process principles and escalate to appropriate team(s) as needed. ? Support and/or participate in user acceptance testing to ensure quality in application releases and user experience. Required Skills:
? Analytical Skills; critical thinking, creative thinking, and problem solving.
? Visio/Miro, Word, Excel and PowerPoint
? Work within a customer oriented, positive team environment
? Demonstrate strong interpersonal, verbal, and written communication skills with technical and non-technical staff
? Provide support on single projects and initiatives within scope, budget and timeline
? Organization and communication skills
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