Billing Success Manager (B2B SaaS)
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Billing Success Manager (BSM) who will serve as a Prompt billing expert to customers via our support channel and during customer onboarding. This individual will be an integral part of our BSM team.
This role offers an unprecedented opportunity to have an immense impact on our industry-leading Customer Success Team, which ranks 81 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is keen on doubling down on what works.
We’re doing something special here, and this role will be critical in taking Prompt to the next level.
Why work for Prompt?
BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)
The Role:
Our expectation for this role is that you will be an expert on the Prompt platform, providing training and process implementation to the billing team members who use Prompt. You will work with both third-party billing organizations that provide billing services for Prompt clients and the in-house billing teams that bill out of Prompt for their practice. You play an essential role in helping teams tailor processes and best practices on Prompt to ensure they have everything they need to be successful.
Key Responsibilities:
Meet with billing teams to train them on billing best practices and assist in their transition over to Prompt.
Assist in teaching best practices for submission, posting, invoicing, AR, etc., on Prompt.
Understand unique team needs to help configure and develop workflows with their new EMR/PM system
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Be each customer’s champion by providing ongoing support via our help desk platform helping them find solutions to their inquiries
Be highly proficient in reporting and spreadsheet manipulation to be able to effectively take customers through their relevant billing success metrics
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
Minimum Requirements:
Must have 2+ years in the medical billing industry
Must have experience billing for outpatient physical therapy clinics
Very strong technical skills operating various software platforms
Highly Proficient in MS Excel
Understanding and learning software must be a passion of yours
Possess strong written and verbal skills
Highly motivated to work in a fast paced environment where you will need to work outside normal working hours at times
Prepared to grow very quickly into your role and take on greater responsibilities as needed
Be comfortable owning your own workload
Perks - What you can expect:
Competitive salaries
Remote/hybrid environment
Potential equity compensation for outstanding performance
Flexible PTO
Company-wide sponsored lunches
Company paid disability and life insurance benefits
Company paid family and medical leave
Medical, dental, and vision insurance benefits
Discounted pet insurance
FSA/DCA and commuter benefits
401k
Credits for online and in-person fitness classes/gym memberships
Recovery suite at HQ – includes a cold plunge, sauna, and shower
Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.
Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Prompt Therapy Solutions, Inc is an E-Verify Employer
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