RE/MAX, LLC is a global leader in real estate, and they are seeking a Billing and Membership Operations Coordinator to support office membership and billing functions. The role involves researching requests, providing system training, correcting statistical data, and performing account reconciliations and billing/payment applications.
Responsibilities
- Provides exceptional customer service/support to all Owned, Independent and Global offices. Problem-solving all issues related to statistical data or billing to resolve customer issues timely
- Collaborates with internal departments to meet customer needs; Region Development, Accounts Receivable, etc
- Analyzes and reconciles all statistical data/billing discrepancies identified by offices/regional services. Generates financial reports that are clear and easily understood based on the specific requests from customers
- Inputs and manages Sales Associate demographic information and statistical data relative to associate commissions, office transactions and volumes provided by Offices in a given territory, in a specific timeframe
- Accounts for all Franchise Income orders to ensure revenue is recognized accordingly
- Other Duties as assigned
Skills
- Education: Bachelor's Degree or Equivalent experience
- Years of Experience: 1-3 Years
- Technical/Functional Expertise: Has knowledge of the job, function, department and its impact on customers, continues to learn and grow, stays current on changes in process, policy and function, and fulfills responsibilities of the job
- Customer & Relationship Focus: Anticipates and delivers on customer needs, manages internal/external relationships, respectful of team, resolves problems, responds with tact and diplomacy, shares pride of the brand to customers, preserves the culture
- Decision Quality: Makes sound decisions quickly, gathers information, considers long-term repercussions of decisions, is accountable for decisions
- Drives for Results and Quality: Takes ownership of job assignments and productivity, takes initiative, focuses on the quality and quantity of results, sets priorities and meets deadlines and keeps management apprised of progress
Benefits
- Comprehensive medical, dental, and vision insurance
- Health savings account with employer contribution
- Flexible spending account (medical & dependent care)
- Voluntary critical illness, hospital indemnity and accident coverage
- Short-term disability paid at 100% after 1 year
- 401(k) plan with generous company match & immediate eligibility
- Free financial advisor service
- Company-paid life and AD&D insurance, short-term and long-term disability
- Generous paid time off package includes 15 paid holidays and generous PTO
- Hybrid or remote positions and flexible hours
- Monthly home office subsidy
- Paid parental leave benefits
- Paid caregiving, adoption and foster leave benefits
- Monthly ClassPass contribution
- Employee assistance program including free counseling sessions
- Tuition reimbursement program
- Pet insurance discount
- Recognition program
Company Overview
- As one of the leading global real estate franchisors, RE/MAX, LLC is a subsidiary of RE/MAX Holdings (NYSE: RMAX) with more than 140,000 agents in almost 9,000 offices and a presence in more than 110 countries and territories. It was founded in 1973, and is headquartered in Denver, Colorado, USA, with a workforce of 201-500 employees. Its website is http://remax.com.