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Posted May 6, 2026

Billing and Follow-Up Representative, Medical Billing Follow-up – Commercial Payors

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Job Description: • Performs day-to-day billing and follow-up activities within revenue operations for assigned Patient Business Services (PBS) location • Serves as a member of the billing and follow-up team responsible for billing and follow-up of accounts • Provides training and guidance to lower level colleagues and problem resolution as needed • Documents claims billed, paid, settled, and follow-up in appropriate system(s) • Identifies and escalates issues affecting accurate billing and follow-up activities • Adheres to proactive practices which includes contacting the payer directly for payment due on accounts • Communicates with appropriate hospital departments to clarify billing discrepancies • Performs follow-up functions including investigation of overpayments, underpayments, credit balances, and payment delays • Researches claim rejections, makes corrections, and conducts corrective actions Requirements: • High school diploma or Associate's degree in Accounting or Business Administration or related field • Minimum of three (3) or more years' of direct experience and relevant knowledge of revenue cycle functions and systems • Experience within a hospital or clinic environment, health insurance company, managed care organization or other health care financial service setting • Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel • Completion of regulatory/mandatory certifications and skills validation competencies preferred • Excellent verbal and written communication and organizational abilities • Strong interpersonal skills • Accuracy, attention to detail, and time management skills • Ability to work independently • Ability to perform billing and follow-up activities in a prompt and accurate manner • Must be comfortable operating in a collaborative, shared leadership environment • Must possess a personal presence characterized by honesty, integrity, and caring. Benefits: Apply Now Apply Now
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