Vanderbilt Mortgage and Finance, Inc. is a national housing lender committed to making homeownership more attainable for families. The Bilingual Loan Specialist will guide customers through the loan process, assist with loan applications, verify eligibility, and ensure compliance with lending regulations.
Responsibilities
- Facilitates the lending process by assisting new and returning clients with loan applications, obtaining personal and financial information, describing types of loans, ensuring all documentation is complete and accurate, and coordinating with various stakeholders to expedite loan approvals
- Helps determine appropriate loan products for individual home buyers; obtains leads through Retail Home Centers
- Presents or communicates credit terms for the purpose of negotiating prospective credit approvals required as part of the loan process
- Ensures timely and efficient processing of credit applications and communication to individual Home Centers
- Evaluates applicant financial information, including income, assets, liabilities, and credit history, to determine loan eligibility and risk level
- Decisions mortgage loan applications based on borrower qualifications, creditworthiness, and adherence to lending guidelines and communicate decision with applicant; approves loans up to $175k for home only or $275k for land and home
- Ensures compliance with lending regulations, internal policies, regulatory standards, and industry best practices throughout the loan origination process
- Maintains organized records of loan applications, correspondence, and related documentation
- Identifies and mitigates potential risks associated with loan applications, such as fraud, misrepresentation, or inadequate collateral
- Communicates effectively with clients, loan officers, underwriters, and other stakeholders to coordinate loan processing and resolve any issues or discrepancies
- Identifies opportunities for process improvement and efficiency enhancement in loan processing and customer service delivery
- Communicates underwriting decisions and requirements effectively with loan officers, processors, and other stakeholders. Provide explanations and guidance to resolve any issues or discrepancies
- Employs negotiation techniques and conflict resolution strategies to navigate challenging situations and achieve mutually beneficial outcomes for all parties involved
- Builds and maintains positive relationships by exhibiting consistent reliability, transparency and integrity with clients, referral partners, and other stakeholders to foster repeat business, referrals, generate leads, and cultivate new business opportunities
- Addresses issues and resolves conflicts in a timely and diplomatic manner, maintaining positive relationships and promoting client satisfaction any time issues arise during the loan application process
- Other duties as assigned
Skills
- Bachelor's degree or equivalent experience required
- 0 experience with bachelor's degree or 4 years related experience with high school diploma or equivalent
- Nationwide Multistate Licensing Systems (NMLS) licensing for assigned states required
- Must be fluent in both English and Spanish
- Have taken or ability to complete required 20 hours education for licensing and continuing education requirements
- Must meet all federal and state requirements (e.g., background checks and passing the licensing exam) to obtain a Mortgage Loan Originator (MLO) license within 90 days of employment
- Basic computer skills with ability to type at least 25 wpm
- Ability to communicate effectively and efficiently via phone, email, and person to person
- Exhibit adaptability and flexibility in adjusting communication styles and approaches to accommodate diverse personalities, preferences, and cultural nuances
- Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken
- Ability to manage multiple and/or conflicting responsibilities
- Great attention to detail and organizational skills
- Ability to work in a team environment
- Knowledge of AS/400, Word, and Excel a plus
Benefits
- Medical and Dental Plan with Prescription Coverage and Vision.
- Competitive benefits including 401(K) includes 100% company match of the first 4%.
- Paid time off days (PTO), maternity/paternity leave, and holidays.
- Community involvement including Volunteer Paid Time Off (VTO).
- Tuition Assistance for your first degree
- Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
- Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
- Collaborative and energetic work environment.
- Professional development and promotional opportunities.
- Competitive bonus programs.
Company Overview
At Vanderbilt Mortgage, we believe homeownership makes lives better. It was founded in 1974, and is headquartered in Maryville, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://www.vmf.com.
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