Bilingual Customer Service Representative - Full-time or Part-time - Work from Home Opportunity with blithequark

Join blithequark, the Nation's Leader in Public Housing Authority Support

At blithequark, we're proud to be the trusted partner of choice for public housing authorities who demand product and service excellence. With over 1,000,000 inspections conducted across the nation and a bilingual customer service center, we've developed a deep understanding of the unique needs of the housing industry. As a woman- and veteran-owned enterprise based in Chattanooga, Tennessee, we're committed to giving back to the community through service and involvement.

About Us

blithequark operates satellite offices and employs local management in numerous markets, dedicating ourselves to providing Section 3 opportunities and hiring and training local staff. Our comprehensive range of services includes HQS Inspection Services, Remote Recertification Services, SEMAP Reviews, Rent Reasonableness Studies, Rent Determination and Negotiation, UPCS Inspectors, PHA Policy Counseling, and HCV Program Management Services.

Job Overview

We're currently seeking bilingual customer service associates for full-time and part-time work-from-home positions after initial training in our office. This is an ideal opportunity for college students or individuals looking for a flexible schedule. As a Customer Service Representative at blithequark, you'll play a crucial role in delivering quality customer service and supporting our clients' needs.

Key Responsibilities

• Operate phone and computer systems efficiently to manage customer interactions.
• Serve as a liaison between inspectors and clients, resolving questions and issues in a timely manner.
• Provide exceptional customer service for incoming telephone calls, emails, and letters.
• Communicate effectively with inspectors and inspection managers to resolve client queries and inspection issues.
• Handle email requests from customers, including reinspection approvals and customer questions.
• Maintain accurate records of customer interactions and transactions.
• Ensure compliance with client policies, procedures, and HUD requirements.
• Communicate effectively with blithequark coworkers, client staff members, and supervisors regarding project status and client issues.
• Exercise discretion in matters related to the general business operations of blithequark.

Essential Qualifications

To succeed in this role, you'll need:

• Fluency in both Spanish and English.
• Knowledge or willingness to learn about Public Housing Agency (PHA) operations and local, state, and federal laws governing subsidized housing programs.
• Proficiency in modern office equipment, including multi-line phones, computers, and printers.
• Clear and concise communication skills, both written and oral.
• Accurate typing skills with a minimum speed of 40wpm.
• Ability to establish and maintain effective working relationships with diverse stakeholders.
• Flexibility to work productively in various environments and conditions.

Preferred Qualifications

• 1-3 years of experience in customer service.
• High school diploma or GED.
• Any equivalent combination of education, training, and experience that demonstrates the required knowledge and abilities.

What We Offer

At blithequark, we provide a comprehensive benefits package, including:

• Competitive hourly rate ($12.50 - $13.50 per hour).
• Flexible scheduling to accommodate your needs.
• Opportunities for career growth and professional development.
• 401(k) plan.
• Dental, health, and vision insurance.
• Paid time off.
• Work-from-home arrangement after initial training.

Work Environment

As a Customer Service Representative at blithequark, you'll be working in a hybrid remote environment, with initial training conducted in our Chattanooga office. You'll need to be available to work during regular call center operating hours (8:00 am - 5:15 pm, Monday through Friday), with shift assignments subject to change based on client needs.

Physical Requirements

The role requires:

• Ability to read documents and operate office equipment (75-100%).
• Acute hearing ability (75-100%).
• Ability to sit for extended periods (75-100%).
• Ability to perform repetitive hand motions (75-100%).
• Moderate work: exerting minimal force to move objects less than 25 lbs.

Join Our Team

If you're a motivated and bilingual individual looking for a challenging and rewarding role, we encourage you to apply to blithequark. As a Customer Service Representative, you'll be an integral part of our team, providing essential support to our clients and contributing to the success of our organization. With opportunities for career growth, professional development, and a flexible work arrangement, this is an ideal opportunity to join a dynamic and community-focused company.

Don't miss this chance to be part of a team that values excellence, integrity, and community service. Apply now to become a Customer Service Representative at blithequark and start your journey towards a fulfilling career.

Apply Now