Evolv Technology is a mission-driven company dedicated to making a real difference in society by improving experiences wherever people gather. They are seeking an Associate Technical Sales & Solutions Engineer to focus on deployments, including installing systems, training operators, and supporting go-lives, while also contributing to site surveys and pre-sales activities.
Responsibilities
- Certify: Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite
- Participate & Qualify: Join live customer installations to understand a real-world deployment
- Install Independently: By Day 30, be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards
- Troubleshooting Proficiency: Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site
- Training Excellence: Become a professional at delivering operator training across our core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment
- GoLive Support: Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared
- Deployments to Standard: Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support
- Own Small Deployments: By Month 3, be able to execute the entire deployment process solo for installations up to 4 systems
- PreSales Foundations: Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs
- PreSales Certification: Earn Professional Certification covering core presales activities and documentation standards
- Apply PreSales to Deployments: By Month Six, confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps—with a strong understanding of how presales inputs improve installation quality and customer outcomes
- Channel Enablement: Learn and apply channel partner certification processes for deployment: Create professional installers across all Evolv products. Train partners to be effective operator trainers who meet Evolv standards
- Field Leadership: By Month 12, demonstrate the capability to serve as the onsite lead for major deployments when needed—owning plan, execution, quality, safety, and stakeholder communications
- Raise the Bar: Consistently train channel partners to the Evolv standard, model best practices, and act as a field leader others look to as the benchmark for deployment excellence
- Installation: Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards
- Training: Deliver operator and administrator training tailored to customer verticals, ensuring smooth adoption and confidence in system use
- Go-Live Support: Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff
- Develop an understanding of pre-sales activities—including site surveys, pilots, demos, and PoCs—and how these inputs drive successful deployments
- Be prepared to assist with pre-sales tasks when needed, ensuring seamless collaboration between sales and deployment teams
- Maintain professional certifications across Evolv Express and Expedite systems
- Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration, ensuring smooth system activation
Skills
- Achieve Professional Service Technician certifications on all Evolv Express generations and Expedite
- Join live customer installations to understand a real-world deployment
- Be able to install the full suite of Evolv systems independently, following TS&S safety, quality, and documentation standards
- Build confidence in minor installation troubleshooting (e.g., configuration, connectivity, and setup validations) so that routine issues are quickly resolved on-site
- Become a professional at delivering operator training across core verticals (education, healthcare, sports & entertainment), adapting content to audience and environment
- Support go lives from start to finish, ensuring operators, supervisors, and stakeholders are prepared
- Learn how to exit a deployment site to the Evolv standard, including completing the post deployment survey/QA checklist and handing off notes to CS/Support
- Be able to execute the entire deployment process solo for installations up to 4 systems
- Develop working competency in site surveys, ConOps (Concept of Operations) creation, and presales activities including pilots, demos, and PoCs
- Earn Professional Certification covering core presales activities and documentation standards
- Confidently conduct minor presales tasks when needed, run site surveys independently, and draft ConOps
- Learn and apply channel partner certification processes for deployment
- Create professional installers across all Evolv products
- Train partners to be effective operator trainers who meet Evolv standards
- Demonstrate the capability to serve as the onsite lead for major deployments when needed
- Execute full system installations, including site preparation, equipment setup, configuration, and validation to Evolv standards
- Deliver operator and administrator training tailored to customer verticals
- Provide on-site support during initial live operations, troubleshoot minor issues, and confirm readiness before handoff
- Willingness to travel extensively, with over 70% of time spent on the road
- Ability to lift and position proprietary equipment, using safety gear and trained techniques for safe handling
- Capability to stand and perform physically demanding tasks for extended periods
- Maintain professional certifications across Evolv Express and Expedite systems
- Demonstrate competency to resolve basic out-of-the-box issues during installation and configuration
Benefits
- Equity as part of your total compensation package
- Medical, dental, and vision insurance
- Health Savings Account (HSA)
- A 401(k) plan (and 2% company match)
- Flexible Paid Time Off (PTO)- take the time you need to recharge, with manager approval and business needs in mind
- Quarterly stipend for perks and benefits that matter most to you
- Tuition reimbursement to support your ongoing learning and development
- Subscription to Calm
Company Overview
Evolv Technology an AI-enabled touchless security screening system that uses digital sensors and artificial intelligence to detect threats. It was founded in 2013, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 201-500 employees. Its website is http://www.evolvtechnology.com.
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