Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. The Associate Project Manager will be responsible for managing, monitoring, and controlling assigned project deliverables while ensuring projects are delivered on time and within budget, all while maintaining strong relationships with clients.
Responsibilities
- Manage, monitor and control assigned project deliverables, including reviewing project scope with respect to scheduling, resourcing, communications and change management with the assistance of Senior team members
- Monitor and control assigned project progress, including using change management and escalations to the Principal Project Manager and/or Project Management Office where necessary, to ensure projects are delivered on time and within budget
- Develop, manage, control and maintain project reporting and documentation
- Interact and work collaboratively with staff and potential service providers
- Build strong relationships with all clients
Skills
- Some experience in managing projects
- Familiarity with project management principles
- Excellent interpersonal skills with ability to foster strong internal and external relationships
- A strong customer and team focus
- A strong sense of professionalism, diligence and an eye for detail, consistently delivering work of a high quality
- Strong written and spoken communication skills, conveying ideas/decisions effectively
- Work cohesively and efficiently within a team as well as with other teams
- Excellent time management skills with the ability to prioritize and handle multiple tasks and projects
- AA/AS required
- Experience with core project management processes such as planning, scheduling, and risk management
- Knowledge of project management tools such as Microsoft Project and Excel
- BS/BA desirable
Benefits
- Flexible work environment
- Competitive compensation
- Family first, team oriented, and ever positive atmosphere
Company Overview
Cyara Customer Experience Assurance Platform. Cloud based 'Outside-in' test automation & monitoring for IVR, digital and omni-channel. It was founded in 2006, and is headquartered in Redwood City, California, USA, with a workforce of 201-500 employees. Its website is https://www.cyara.com.Company H1B Sponsorship
Cyara has a track record of offering H1B sponsorships, with 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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