Expedia Group is a leader in global travel solutions, creating innovative technology for a seamless travel experience. The Associate Account Manager will be responsible for developing and maintaining relationships with hotel partners, optimizing their offerings on the Expedia marketplace, and leveraging data insights to drive growth.
Responsibilities
- Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace)
- Ensure that their partner hotels’ product (content, rates, and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion
- Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs
- Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts
- Continuously promote to and develop hotel partners’ high engagement with Expedia’s full suite of:
- Unique market insights (partner reports, competitive data, key performance drivers)
- Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
- Marketing and merchandising opportunities
- Specialized brands (e.g., Hotwire, Media Solutions) potential opportunities
- Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)
- Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by LPS leadership
- Other reasonable duties, as assigned
Skills
- 0-2 years of experience in account management, partner/client success, consultative sales, or related field
- Bachelor's Degree with a major in tourism or hospitality a plus but not required, or equivalent related professional experience
- Must be willing to travel approximately up to 50% of the time to support market visits
- High impact personality: intellectual agility, entrepreneurship, empathy in relationships, team player
- Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven
- Organization and time management skills, rigor, attention to details
- Proven follow-up/persistence when facing challenging situations
- Ability to multi-task effectively; must be able to change gears quickly without skipping a beat
- Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by LPS leadership team
- Sincere relationship builder; earns the confidence of others
- Bridges and sustains solid partnerships based on mutual support through a collaborative style
- Appetite for innovative technology, fast-changing business environment, data-driven decision making
- Ability to select and present insightful datasets including performance, market, and competitor analysis and to implement meaningful action plans based on the data
- Proficiency in English. Other language skills may be required depending on the location of the position
- Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
- Ability to effectively communicate to various levels and through a variety of communication channels
- Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance
- Help other team members (peers/MAs) acquire skills or achieve targets/goals
Benefits
- Medical/dental/vision
- Paid time off
- Employee Assistance Program
- Wellness & travel reimbursement
- Travel discounts
- International Airlines Travel Agent (IATAN) membership
Company Overview
- Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. It was founded in 1996, and is headquartered in Seattle, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.expediagroup.com.