Welcome to MSX International: A Leader in Automotive Solutions
At MSX International, we're passionate about delivering exceptional automotive solutions that drive success for our clients and partners. As a leading provider of innovative services, we're committed to fostering a culture of excellence, collaboration, and continuous learning. We're now seeking a highly skilled and motivated Technical Support Advisor to join our team, and we're excited to offer a unique opportunity for a talented individual to make a real impact in our organization.
About the Role: Technical Support Advisor
As a Technical Support Advisor, you will play a vital role in reducing buybacks, improving customer satisfaction, and enhancing operational efficiency. You will work closely with dealerships and our internal teams to provide technical assistance, fixed operations consultation, and expert guidance to dealer personnel, fleet, and commercial customers. Your expertise will be instrumental in motivating and leading dealer service personnel to higher levels of service and parts performance, ensuring that our clients receive the best possible support and solutions.
Key Responsibilities:
- Provide technical assistance and fixed operations consultation to dealer personnel, fleet, and commercial customers via phone and in-dealership support
- Work with STAR escalations - high buyback risk vehicles as identified by the Service Triage Agents
- Represent our organization as a subject matter expert (litigation/buybacks) and provide support for C.A.G. / engineering
- Conduct recall and Required Service Updates (RSU) follow-up and reduction, and function as a quality feedback liaison
- Provide dealership consultation on various topics, including service and parts performance, and operational efficiency
- Collaborate with internal teams to identify areas for improvement and implement process enhancements
- Stay up-to-date with industry trends, technical developments, and best practices to continuously improve our services and solutions
Why Join Our Team?
At MSX International, we offer a comprehensive benefits package that includes:
- Health, dental, and vision insurance
- 401(k) savings plan and health savings account
- Disability insurance plans and paid time off
- Employee discounts and opportunities for professional growth and development
- Training and certification programs to enhance your skills and knowledge
Our hybrid work environment offers flexibility and work-life balance, allowing you to thrive in a low-stress role with great rewards. We're committed to fostering a culture of diversity, equity, and inclusion, where everyone feels valued, respected, and empowered to contribute their best work.
Essential Qualifications:
To succeed as a Technical Support Advisor, you should possess:
- A strong technical background in the automotive industry, with experience in service and parts operations
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently and collaboratively as part of a team
- Strong analytical and critical thinking skills, with attention to detail and ability to prioritize tasks
- Proficiency in MS Office and ability to learn new software and systems
Preferred Qualifications:
While not required, the following qualifications are preferred:
- Experience in a similar role, such as technical support, service advisor, or fixed operations consultant
- Knowledge of automotive systems, including electrical, mechanical, and software systems
- Certifications or training in automotive repair, service, or parts management
- Experience with data analysis and reporting, with ability to interpret and present complex data
Skills and Competencies:
To excel in this role, you should possess:
- Technical expertise: Strong knowledge of automotive systems, including electrical, mechanical, and software systems
- Communication skills: Excellent verbal and written communication skills, with ability to articulate complex technical information to non-technical stakeholders
- Problem-solving skills: Strong analytical and critical thinking skills, with ability to troubleshoot and resolve complex technical issues
- Collaboration and teamwork: Ability to work effectively with cross-functional teams, including dealerships, internal teams, and external partners
- Adaptability and flexibility: Ability to adapt to changing priorities, deadlines, and technical developments in a fast-paced environment
Career Growth Opportunities and Learning Benefits:
At MSX International, we're committed to helping our employees grow and develop in their careers. As a Technical Support Advisor, you'll have access to:
- Comprehensive training and certification programs to enhance your technical skills and knowledge
- Ongoing coaching and mentoring from experienced professionals in the industry
- Opportunities for career advancement and professional growth within the company
- Access to industry events, conferences, and workshops to stay up-to-date with the latest trends and developments
Work Environment and Company Culture:
Our hybrid work environment offers flexibility and work-life balance, with a mix of remote and in-office work. Our company culture is built on values of:
- Integrity: We operate with honesty, transparency, and ethics in all our interactions
- Respect: We value diversity, equity, and inclusion, and treat all employees with respect and dignity
- Collaboration: We work together as a team to achieve common goals and objectives
- Innovation: We encourage creativity, innovation, and continuous improvement in all aspects of our work
Compensation, Perks, and Benefits:
The estimated salary range for this role is $80k-$100k per year, commensurate with experience. In addition to a competitive salary, you'll enjoy a comprehensive benefits package, including health, dental, and vision insurance, 401(k) savings plan, and paid time off. You'll also have access to employee discounts, training and certification programs, and opportunities for career advancement and professional growth.
Conclusion:
If you're a motivated and talented individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. As a Technical Support Advisor, you'll play a critical role in driving success for our clients and partners, while enjoying a rewarding and challenging career with a leading provider of innovative automotive solutions. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and let's build something amazing together!
Apply Now