Overview
The Application Support Specialist is responsible for providing technical support to the company's internal business users on issues to line of business systems
Responsibilities
- Respond to internal business user requests for assistance pertaining to internal business systems
- Advocate for the customer, provide regular and frequent communication to requestors of assigned work to ensure requestor is fully advised as to progress
- Troubleshoot and resolve issues utilizing the company's systems, utilities and support processes with assistance from team members
- Implement platform configuration changes in line of business systems to fulfill requests
- Test all platform configuration changes to ensure that changes meet the business need and perform as expected
- Compose internal documentation to reflect all request resolution activity
- Safeguard the security, integrity, and confidentiality of the company's internal systems and data by following company security protcols
- Identify software irregularities and performance issues; collaborate with team members to ensure proper escalation
Basic Qualifications
- Bachelor’s degree or equivalent experience
- Experience supporting applications
- Oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
- Collaboration skills, applied successfully within team
- Critical thinking and problem solving skills
- Able to thrive in a fast paced, deadline driven environment
- Attention to detail
- Ability to handle sensitive information with discretion and tact
- Ability to work independently and in a team environment
- Knowledge of principles applied in supporting applications
- Up to 5% travel time required
- Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job