Description Join our dynamic team to craft innovative solutions that make a real difference in the customer service landscape through chatbots and live chat. In this role, you will be responsible for managing our entire chat product suite, working collaboratively with a talented team to develop solutions that not only delight customers but also drive business growth... Key Responsibilities ? Chart the Course: Define the vision and roadmap for our chat products using customer insights, market trends, and business goals. ? From Idea to Launch: Prioritize features, define requirements, and lead the development process from concept to launch. ? Data Detective: Utilize metrics, analytics, and user feedback to make informed decisions that optimize our products. ? Teamwork Makes the Dream Work: Collaborate with engineers, designers, marketers, and other stakeholders to ensure alignment across the board. Requirements ? 4+ years of product management or similar experience in a tech company. ? Exceptional organizational skills to manage multiple projects and make tough decisions. ? Strong understanding of customer needs with a passion for creating effective solutions. ? Proficiency in data analysis to drive product decisions. ? Excellent communication skills to engage with colleagues and stakeholders at all levels. Preferred Qualifications ? Experience with chatbots or live chat products. ? Ability to convey complex ideas in a clear and concise manner. Work Environment This is a hybrid role, with some days spent in our San Francisco office to foster collaboration. What We Offer ? Competitive salary and equity (well-funded and backed by top investors). ? Private health insurance with options at no cost to you. ? Flexibility to work remotely 3 days a week. ? A supportive and collaborative work environment. ? Generous benefits package, including wellness programs and paid time off. Employment Type: Full-Time