Remote WFH Full Time Customer Service Representative

Position: Customer Service Representative Employment Type: Full-Time Location: Remote (Work from Home... About Us [Light House] is dedicated to providing exceptional service and support to our customers. We believe in fostering a collaborative and inclusive work environment where every team member can thrive. Job Summary As a Remote Customer Service Representative, you will be the first point of contact for our customers. Your primary responsibility will be to provide outstanding support, resolve inquiries, and ensure a positive customer experience. Key Responsibilities ? Respond to customer inquiries via phone, email, and chat in a timely and professional manner. ? Assist customers with product information, troubleshooting, and issue resolution. ? Maintain detailed records of customer interactions and transactions. ? Identify and escalate complex issues to appropriate departments. ? Follow up with customers to ensure their concerns are resolved and satisfaction is achieved. ? Collaborate with team members to improve processes and enhance customer experience. ? Stay updated on product knowledge, company policies, and industry trends. Qualifications ? High school diploma or equivalent; college degree preferred. ? 1-2 years of experience in customer service or a related field. ? Excellent verbal and written communication skills. ? Strong problem-solving abilities and attention to detail. ? Proficient in using customer service software and Microsoft Office Suite. ? Ability to work independently and manage time effectively. ? Reliable internet connection and a quiet workspace. Benefits ? Competitive salary and performance-based incentives. ? Flexible work schedule. ? Health, dental, and vision insurance. ? Paid time off and holidays. ? Professional development opportunities. How to Apply Interested candidates are encouraged to submit their resume and a cover letter outlining their relevant experience and why they would be a great fit for our team. [Light House] is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees