The Role: We?re seeking a Customer Support Representative to join our team and provide technical support to our customers via email, SMS, and call. Your work hours will be 8:30 AM to 5:00 PM CST, Monday through Friday. This position is 100% remote... The Company: Dealer Image Pro provides hardware, software, and training to auto dealers so that they can capture high-quality inventory content and quickly get it online. Key Responsibilities: ? Alongside your team, handle customer requests, questions, and challenges across all channels ? Utilize help articles to identify and resolve customer issues quickly Required Skills and Qualifications: ? Natural troubleshooter, problem-solver, and multitasker ? Excellent written and oral communication skills ? the majority of the work is customer-facing, and all correspondence should reflect the highest level of professionalism ? Aptitude to learn technical concepts and communicate to technical & non-technical audiences ? Strong interpersonal and collaborative skills, along with the ability to work independently ? Experience with macOS and iOS is required ? Previous Salesforce experience is desirable ? Knowledge of dealership operations and auto dealer products is desirable Compensation: ? $21-$23/hr + incentives for positive CSATs ? 401k ? Health, vision, and dental insurance ? 2 weeks of paid vacation When submitting to Indeed, please be sure to answer the additional ?Application Question? to be considered for this position: ?Describe when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service?? Job Type: Full-time Pay: $21.00 - $23.00 per hour Expected hours: 40 per week Benefits: ? 401(k) ? Dental insurance ? Health insurance ? Paid time off ? Vision insurance ? Work from home Shift: ? 8 hour shift Application Question(s): ? Describe a time when you turned a difficult customer interaction into a positive outcome. What specific steps did you take, and how did the experience shape your approach to customer service? Work Location: Remote