Job Title: Airlines Ticketing & Reservations Manager
Location: Remote – Florida preferred or East Coast of US
Employment Type: Full-Time
About Us
MLB & Associates is hiring for our client, a fast-growing travel and hospitality services company, supporting clients worldwide with hotel sourcing, venue finding, and travel management. We are now expanding our team and seeking an experienced Airline Group Ticketing & Reservations Specialist to manage all flight needs for our accounts.
Position Overview
We are looking for a detail-oriented professional with strong expertise in airline group ticketing, reservations, and ARC reporting. The ideal candidate must have hands-on experience with Amadeus and be comfortable working independently in a fully remote environment.
Key Responsibilities
Handle group and individual flight reservations for client accounts.
Identify and research hotels that meet the needs of clients. Compile and analyze data from hotels to provide comprehensive reports and ensure clients receive efficient and well-organized service.
Manage airline group ticketing, including fare negotiations, contracts, and seat blocks.
Process and oversee ARC reporting with accuracy and compliance.
Provide excellent customer service to clients regarding flight schedules, changes, and travel requirements.
Collaborate with internal teams to align flight bookings with overall travel programs.
Strong negotiations skills with all airlines and hotels on rates, commissions and contractual terms. Maximize value for clients while ensuring mutually beneficial agreements with hotel partners and airlines.
Qualifications
Minimum 5+ years of experience in airline group ticketing or travel agency experience.
Strong working knowledge of Amadeus GDS is required.
Strong negotiation skills with Airline partners.
Experience handling ARC reporting is required.
Excellent organizational and communication skills.
Ability to work independently in a remote setting, full-time position, Monday – Friday.
Compensation & Benefits
Salary range: $47,000 – $55,000 annually, plus bonuses.
Flexibility of working remotely anywhere in the U.S.
Opportunity to grow within a dynamic and expanding company.