Dispatcher/Customer Service for non emergency medical transportation company
About us Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service and support to our clients and customers. This is a full-time position with competitive pay. Duties: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide accurate information regarding products, services, and pricing - Assist customers with order placement, tracking, and delivery status - Resolve customer complaints or issues effectively and efficiently - Collaborate with internal teams to ensure customer satisfaction - Utilize GPS and transportation management systems to track vehicles and provide updates to customers - Analyze data and reports to identify trends or areas for improvement in the supply chain process - Perform data entry tasks accurately and efficiently using RouteGenie software - Maintain accurate records of customer interactions and transactions Skills: - Excellent communication skills, both verbal and written - Proficient in using phone systems and demonstrating proper phone etiquette - Strong problem-solving skills with the ability to think quickly on your feet - Detail-oriented with excellent organizational skills - Ability to multitask and prioritize tasks effectively in a fast-paced environment - Familiarity with supply chain processes and fleet management is a plus - Proficient in typing and data entry with a high level of accuracy This is an exciting opportunity for someone who is passionate about providing exceptional customer service. If you are a team player with strong interpersonal skills, we would love to hear from you. Apply today to join our dynamic team as a Customer Service Representative! Job Type: Full-time Pay: $7.50 - $10.00 per hour Expected hours: 36 ??60 per week Schedule: ??12 hour shift ??8 hour shift ??Day shift ??Every weekend Work Location: Remote