We are building the fastest, most powerful customer support platform for the next generation of B2B companies. Some of the world’s most forward-thinking companies, like Stytch, Sanity and Fly.io, rely on Plain to consolidate all the channels where they speak with customers, collaborate with their teams, and speed up their workflow with our lightning-fast UI.
Our task now is to find more companies like that and to help them fall in love with Plain. This is where you come in.
If that’s not exciting enough, this is one of our first hires in our San Francisco expansion. You’ll be one of the first on the ground and will play an instrumental role in building our presence in SF.
What you’ll doYou’re joining a small but mighty GTM team - you will be the first person in SF focused entirely on sales at Plain. This role is perfect for you if you obsess over sales and product and are looking to have a fundamental impact as part of a growing team.
We’re looking for someone who has at least 2-3 years of experience working in sales at an early stage B2B SaaS company and loves helping customers fall in love with a product.
Work closely with our founders Simon and Matt and Youmna, who looks after our business operations to identify leads and close deals.
You’ll be in charge of all inbound leads, generating pipeline, and closing deals. You’ll own the deals that you lead end-to-end, including understanding customer pain points, helping them evaluate Plain, and negotiating final price and contract terms.
Work very cross-functionally. You’ll be expected to be deeply involved in our marketing and our product, work with our engineering team on feature requirements, etc.
Help us prioritize and contextualize the customer roadmap. We will rely on you to communicate to our product, engineering, and leadership team what is most important for our current and prospective customers.
You'll help onboard strategic customers with expansion potential alongside our Ops team, who will be your partner on the post-sale side.
You’ve worked in sales at an early stage B2B software product before and love seeing the immediate impact that closing a deal makes on the company. Our end users are quite technical, so although it’s not a hard requirement, we’d love to hear from you if you’ve had experience selling a technical early-stage product.
Feel comfortable taking ownership in ambiguity. Our deals can move very quickly - we work very collaboratively but you should be excited to own deals independently and able to pull in the rest of the team as needed.
You know how to talk about product in a way that energizes people, technical and non-technical. You love giving product demos, answering questions about roadmap, and coaching teams on how to use Plain as they’re evaluating, etc.
You are exceptionally detail-oriented and good at time management - no action item or customer request gets lost. You’re able to coordinate communication async (mostly via Slack) and relay follow-up asks to the rest of the team to make sure we’re following up consistently.
Are hungry and scrappy - we don’t have everything figured out yet, and we don’t pretend to. We iterate fast and improve as we go. We want you to be excited to figure things out with us, knowing you’ll have an immediate impact on the company’s growth.
Love using a modern sales stack, including Linear, Attio, Notion, Slack, etc. We're building an industry disrupting tool, so we like to use other tools that are doing the same.
Are uncomfortable with ambiguity. We have some really exciting traction but are still at an early stage and are constantly learning and trying new things as our company grows.
Are looking for a Head of Sales role. There is a ton of growth opportunity in a role like this, but right now we need someone who is excited by closing individual deals and helping us to keep up with our growing pipeline.
Want to work within a larger sales team. Success in this role will be about being able to work independently, even as the company scales.
Don’t enjoy working with product or engineering. Our sales process is very product-driven from start to finish.
Expect all the perks of a big company. We’re a Series A startup and are competitive in what we offer at our stage, but it’s a different role and opportunity than working at an established tech company.
Note: We are an equal-opportunity employer. At this time, we can only support hiring within the US for this role.
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