IDR is excited to announce an opportunity for a Senior Telephony Product Manager to join our esteemed client's team in Dallas, TX. We are seeking a dynamic and experienced professional to lead the development, deployment, and optimization of Contact Center as a Service (CCaaS) solutions. If you are passionate about product strategy and enjoy collaborating with diverse technical teams, we encourage you to apply today! Position Overview/Responsibilities for the Senior Telephony Product Manager: ? Lead the telephony product lifecycle, driving product strategy and ensuring alignment with business objectives ? Collaborate with engineers and cross-functional stakeholders to optimize contact center solutions ? Conduct business cases to support new product initiatives, including cost-benefit analysis and ROI projections ? Manage the deployment and optimization of CCaaS solutions Required Skills for Senior Telephony Product Manager: ? 8+ years of experience in Telephony Product Management, with a focus on CCaaS and UCaaS ? Expertise with CCaaS platforms such as Genesys, Amazon Connect, Five9, Twilio, or similar ? Proficiency with telephony-related protocols (SIP, VoIP, ACD, IVR) ? Knowledge of CRM systems and Workforce Management (WFM) tools ? Proven experience with product development and lifecycle management ? Strong collaboration skills with cross-functional teams What?s in it for you? ? Competitive compensation package ? Full Benefits; Medical, Vision, Dental, and more! ? Opportunity to join an industry-leading organization ? Collaborative and team-oriented culture Why IDR? ? 25+ Years of Proven Industry Experience in 4 major markets ? Employee Stock Ownership Program ? Medical, Dental, Vision, and Life Insurance ? ClearlyRated's Best of Staffing? Client and Talent Award winner 11 years in a row