Service Advocate - Ops

Remote, USA Full-time Posted 2025-07-17
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Description: ? Is your passion helping others? ? Are you a dynamic communicator? ? A team player? ? Do you thrive in a fast-paced environment? ? The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues. ? Help the Medicare population learn about and complete important health screenings and activities. ? Interact with members telephonically to inspire healthy behaviors. ? Give every member a clear understanding of their benefits for specific screenings and medications. ? Assist with important health services, medications, and resources to improve Star health outcomes. ? Inbound and outbound calls to members and providers. ? Work through barriers to good health. ? Deliver best member experience through empathetic conversations. ? Provide important education to members to help them make good health decisions. ? Accurately document conversations in the member?s health record. Requirements: ? Professional communication skills. ? Strong active listening and interpersonal skills. ? High computer literacy, including ability to troubleshoot issues. ? Proficiency with Windows and web-based applications. ? Reliable high-speed internet connection (at least 50mbps). ? Suitable remote workspace. ? Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted). ? Bilingual or multilingual candidates heavily preferred. ? Experience with HEDIS screening measures. ? Experience with behavior change. ? 2+ years? experience with call center or outreach involving members/consumers. ? 3+ years? experience in a healthcare setting. ? Medical certification (certified nursing assistant, medical assistant, etc.). Benefits: ? Affordable medical plan options, ? 401(k) plan (including matching company contributions), ? Employee stock purchase plan. ? No-cost programs including wellness screenings, ? Tobacco cessation and weight management programs, ? Confidential counseling and financial coaching. ? Paid time off, ? Flexible work schedules, ? Family leave, ? Dependent care resources, ? Colleague assistance programs, ? Tuition assistance, ? Retiree medical access.

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