This a Full Remote job, the offer is available from: United States About Luna Physical therapy is powerful?for developing strength, managing emerging conditions, or recovering from surgery. But it?s challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for lasting health in an industry long overdue for change, Luna is reimagining the physical therapy experience for all. Job Summary: The Patient Success team is responsible for all patient support on their billing account including, but not limited to, taking payments, answering questions on the billing account, assisting patients with insurance questions and rebilling as needed! They play a vital role in delivering excellent service to patients and keeping our billing team moving in the right direction! Detailed Functions/Key Differentiators: Answer inbound patient phone calls as they come in Manages Copay Collections and communicates with other departments, for any needs/patient reach out Create Partner cases Daily Weekly posting of late cancels Daily review of patient electronic communications and delegation as needed Create and maintain billing ledgers for patients with specific requests for their insurances Assist other teammates in larger projects as needed Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary Maintains industry level working knowledge of medical billing occurring in Luna Support Admin functions Queue based work for their sole job function (authorizations, insurance payment posting, etc.) Achieves goals set by management Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed Performs Ad Hoc tasks at managers discretion Job Qualifications: Typically requires a minimum of 1 year of related experience. Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day ~ Forbes America's Best Startup Employers of 2024 #111 ~ ~ Fast Company World's Most Innovative Companies of 2024 #13 in Healthcare ~ ~ Exceptional Performance Designation from Medicare/CMS MIPS 2022, 2023 ~ ~ Gold Indigo Design Award for mobile app design excellence 2020 ~ This offer from 'Luna Physical Therapy' has been enriched by Jobgether.com and got a 72% flex score.