Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow?people with a unique... combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary The ideal candidate for the Senior Customs Brokerage Dispatch Rep must have experience with producing delivery orders containing the proper information for timely pick up of containers of all types from ocean terminals, rail ramps, exam stations and airlines. Experience in traffic follow up including the production of daily reports to confirm timely pick up and returns to designated locations is also required. In this position, the employee would be researching to obtain best rates for services required. The incumbent will also have experience with US Customs Regulations and import procedures. Position requires resolution of all holds against an entry such as FDA holds, Customs exams, ABI errors or similar type unresolved entry status. In addition, this position will have 4 or more years of customer service or general office experience. This role performs other tasks as assigned by supervisor and or manager. Responsibilities: ? Ability to work independently in prioritizing urgent containers for pickup and delivery ? Arrange final delivery of international shipments for all modes of transportation. ? Work directly with all customers in a support capacity while maintaining a professional relationship ? Advanced office support knowledge and skills usually gained through three years of experience ? Familiar with HTS, Customs Regulations and OGA Clearances. ? Judgment and independent initiative are required to identify, adapt and apply approaches to solve problems ? Work involves performance of routine and non-routine tasks and problem solving occurs as a regular part of the job ? Contacts include preparing or coordinating information for individuals within own work unit as well as other functions, departments and companies ? Contacts are normally made with limited or no supervision and concern matters requiring explanation, discussion, interpretation or approval ? Judgments and independent initiative is required to identify, adapt and apply approaches to solve problems and to interpret policy ? Displays ability to manage several accounts, while providing excellent customer service, accurate and timely submission of delivery instructions. ? Requires working with logistics carriers; finding the best rates (for both Customer and UPS); working within tight timeline parameters. ? Trace all product movement, follow up on all containers/entries to ensure timely freight pick up. ? The ability to interact effectively, cooperate, collaborate within a team to effectively manage workload. ? Follows up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers. Requirements ? Individuals must have satisfied any time commitments in their current product or position ? Candidates must have acceptable performance records and no open disciplinary actions pending. ? Most recent evaluation should be Solid Performer or higher. ? Must be meeting performance goals in current job. ? Must not currently be on a Performance Improvement Plan. ? Must be able to work holidays and additional hours as needed. ? 12-month product lock Additional Skills Preferred: Working knowledge of: ? Air Ocean Experience Preferred ? Microsoft Office software systems such as MS Word, MS Excel and MS Access. ? BDIS (Brokerage Document Imaging System) ? E2K (Transportation System) ? FGV - Flex Global View ? BOSS (Brokerage Operations Support System) ? Internet/Intranet, Email, and Right fax ? Minimum one year of brokerage experience, four-year degree and/or Customs Brokers License preferred. ? ACE/FDA experience preferred. ? One year of Air Ocean experience preferred. Interpersonal Skills: ? Extremely organized and detail oriented ? Highly motivated team player ? Positive, enthusiastic and persistent ? Ability to handle several responsibilities at the same time ? Hold self-accountable for one's work ? Ability to learn and work on your own ? Excellent communication skills along with the ability to identify and resolve problems The individual who accepts the position must understand their scheduled vacation time is subject to change if their time conflicts with those vacation times already scheduled in the department. Individual who accepts this job opportunity will be expected to be flexible in assisting with coverage in other departments, during fluctuations in volume, vacation coverage or leave of absence coverage and a required by their management team. Grade 07 Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
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