Part Time Information Technology Service Desk Staff for college students - Remote (US)

? *About Us:** Allied Digital Services, LLC, is a leading provider of IT services and solutions. We are currently seeking motivated and tech-savvy college students to join our team as Information Technology Service Desk staff. This is an excellent opportunity for students to gain practical experience in the IT field while working remotely. ? *Job Description:** As an IT Service Desk Staff member, you will provide remote support to a large retail client. Your responsibilities will include troubleshooting and resolving issues related to point-of-sale devices and other IT equipment. We offer flexible schedules with afternoon, evening, and weekend shifts, making it an ideal role for students managing academic commitments. ? *Key Responsibilities:** - Provide remote IT support to retail clients - Troubleshoot and resolve issues with point-of-sale devices - Assist with basic IT inquiries and support requests - Document and track support requests in a ticketing system - Ensure timely... resolution of issues to maintain client satisfaction ? *Qualifications:** - Must be 18 years or older. Background checks are performed. - Basic IT fundamental experience or prior retail experience - Understanding of point-of-sale devices is a plus - Minimum internet connection of 20MB - Strong problem-solving and critical thinking skills - Excellent communication and interpersonal skills - Ability to work independently and manage time effectively ? *What We Offer:** - Flexible part-time schedules - Remote work ? no commuting required - Comprehensive training and all necessary equipment provided - Valuable experience in the IT field - Opportunities to develop critical thinking, problem-solving, and communication skills ? *Ideal For:** - College students looking to gain practical IT experience - Individuals seeking flexible work hours - Students interested in developing technical and customer service skills ? *How to Apply:** Interested students from the University of Arkansas, Fayetteville and neighboring colleges, are encouraged to apply. Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role to [email protected] For more information, visit our website at www.allieddigital.net ? *Join Allied Digital Services, LLC, and kickstart your IT career while balancing your studies!** Job Type: Part-time Pay: $12.00 - $14.00 per hour Work Location: Remote