The Ken Garff Listening Center is a contact center that is currently looking forRemote Inbound Customer Service Representatives! Listening Center is open from 6 AM to 7 PM Monday - Friday, 8 AM to 4:00 PM Saturdays-closed Sunday. Mountain Time... Upcoming Potential Start Dates: 5/20/2024 6/10/2024 7/8/2024 Shifts preferred: ? 9:30 AM - 6:00 PM Mountain Time ? 10:00 AM - 6:30 PM Mountain time ? 10:30 AM - 7:00 PM Mountain Time Here's what you'll be doing: ? Answer inbound customer calls promptly and professionally. ? Determine customer's concerns and schedule the necessary appointment. ? Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. ? Document and update customer records. ? Establish and maintain great customer relationships. ? Be a team player and uphold the Ken Garff's standards of professionalism and integrity. ? All calls are recorded and monitored for quality services The Location This position is US-Remote. Ken Garff Listening Center can employ in states where Ken Garff Automotive, LLC is registered. Currently, we are only accepting applications for remote work in the following states: Utah, Nevada, Iowa, Texas, Wyoming, and Arizona. This list is continuously evolving and being updated, please check back with us at a future date if the state you live in is not listed. Network Requirements: ? Hardwired Internet (Ethernet cable connection) ? 50 Mbpsdownload speedminimum ? 20 Mbpsupload speedminimum ? 40 ms latency maximum Equipment Requirements: ? Must provide your own equipment ? Windows PCdesktop or laptop with Inteli5 processor - 2430M at 2.40GHz or processor equivalent or better,8GBofRAM available, and working webcam ? Anti-Virus protection software. Windows Defender is acceptable so long as you keep it updated. ? USB wired Headset with microphone. ? Dual computer monitors ? Smart Phone (Any Manufacturer) ? Apple computers not compatible/accepted Qualifications: ? Must meet network and equipment requirements ? Positive, energetic, enthusiastic, and service oriented. ? Proficient computer skills, capability to manage multiple systems, and able to type 30 + wpm ? Excellent problem-solving and communication skills. (Written and verbal) ? Previous customer service or call center experience a plus. ? Must have a designated work space that is free of distraction with little to no background noise. ? High School Diploma or equivalent ? Must be 18 years or older and authorized to work in the U.S. ? Bilingual in Spanish a PLUS! Benefits for working at Ken Garff Listening Center: ? Enjoy a fast paced work environment, with little to no boring dead time whilst taking calls. ? Earn a college degree, no cost to you! Powered by Degrees@Work ? Paid training-we care about your success. ? Real career growth at a nationwide automotive powerhouse ? Paid Time Off ? Set schedules provided provided during the end of training. ? Every other weekend off (Saturday and Sunday) ? Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance ? 401k with Company match ? Optional Year-end bonus program ? Employee discounts on Part sand Service! ? Great people with a great culture Job Type: Remote | Full-Time (35-40 hour work week) Pay: Starting at $15.00 per hour We are an Equal Opportunity Employer ((We Hear You
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