Location: Remote Pay: $35 per hour... Schedule: Flexible Training: Paid training provided Equipment: Necessary equipment provided About Us: Amplified Digital Agency is a top-tier digital marketing firm that specializes in creating innovative online strategies for businesses across various industries. We are looking for a Remote Online Chat Representative to provide real-time customer support via chat, ensuring a smooth and efficient experience for our clients and prospects. Key Responsibilities: ? Live Chat Support: Respond to incoming chats from potential and current clients regarding inquiries about services, pricing, project updates, and technical issues. ? Problem Solving: Troubleshoot client concerns or questions in real-time, providing quick and accurate solutions or escalating issues to relevant internal teams. ? Service Inquiries: Provide detailed information about our digital marketing services, including SEO, web design, social media management, and more. ? Lead Qualification: Engage with website visitors to gather information, qualify leads, and schedule follow-up consultations with the sales team. ? Follow-Up: Track client conversations and follow up on any pending questions or unresolved issues to ensure client satisfaction. ? Data Entry: Log all interactions and client details into the CRM system, maintaining accurate and up-to-date records of customer interactions. ? Collaboration: Work closely with the sales, customer service, and technical teams to relay customer feedback, concerns, or requests for information. Requirements: ? Strong written communication skills with an ability to convey information clearly and professionally ? Prior experience in online chat support or customer service is preferred ? Ability to manage multiple chat conversations simultaneously and remain organized ? Comfortable with using chat software and CRM tools (training provided) ? Excellent problem-solving skills and ability to handle inquiries efficiently ? Ability to work independently in a remote environment ? Basic understanding of digital marketing services is a plus but not required Perks: ? Flexible work schedule to accommodate your personal lifestyle ? Paid training to ensure you're fully prepared for the role ? All necessary equipment (laptop, headset, etc.) will be provided ? Opportunity to work in the exciting and fast-growing digital marketing industry If you enjoy helping people and have a knack for providing fast, effective solutions via chat, we?d love to hear from you! Location: Remote Pay: $35 per hour Schedule: Flexible Training: Paid training provided Equipment: Necessary equipment provided About Us: Amplified Digital Agency is a top-tier digital marketing firm that specializes in creating innovative online strategies for businesses across various industries. We are looking for a Remote Online Chat Representative to provide real-time customer support via chat, ensuring a smooth and efficient experience for our clients and prospects. Key Responsibilities: ? Live Chat Support: Respond to incoming chats from potential and current clients regarding inquiries about services, pricing, project updates, and technical issues. ? Problem Solving: Troubleshoot client concerns or questions in real-time, providing quick and accurate solutions or escalating issues to relevant internal teams. ? Service Inquiries: Provide detailed information about our digital marketing services, including SEO, web design, social media management, and more. ? Lead Qualification: Engage with website visitors to gather information, qualify leads, and schedule follow-up consultations with the sales team. ? Follow-Up: Track client conversations and follow up on any pending questions or unresolved issues to ensure client satisfaction. ? Data Entry: Log all interactions and client details into the CRM system, maintaining accurate and up-to-date records of customer interactions. ? Collaboration: Work closely with the sales, customer service, and technical teams to relay customer feedback, concerns, or requests for information. Requirements: ? Strong written communication skills with an ability to convey information clearly and professionally ? Prior experience in online chat support or customer service is preferred ? Ability to manage multiple chat conversations simultaneously and remain organized ? Comfortable with using chat software and CRM tools (training provided) ? Excellent problem-solving skills and ability to handle inquiries efficiently ? Ability to work independently in a remote environment ? Basic understanding of digital marketing services is a plus but not required Perks: ? Flexible work schedule to accommodate your personal lifestyle ? Paid training to ensure you're fully prepared for the role ? All necessary equipment (laptop, headset, etc.) will be provided ? Opportunity to work in the exciting and fast-growing digital marketing industry If you enjoy helping people and have a knack for providing fast, effective solutions via chat, we?d love to hear from you! PI251100982
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