Bilingual Insurance Customer Service Representative

Job Summary ? Provides customer service and resolves issues by offering solutions, explanations and options. ? Sell various types of insurance policies to businesses and individuals on behalf of insurance companies. General Accountabilities ? Provides customers' information about products or services. ? Ensures full customer satisfaction and maintains a friendly, helpful demeanor. ? Ensure that policy requirements are fulfilled (Underwriting), including necessary medical statements, inspections forms, and the completion of appropriate forms, Photographs. ? Customize insurance programs to suit individual customers often covering a variety of risks. ? Analyze client's current insurance policies and suggest additions or changes. ? Identifies and prioritizes problems and issues related to service area. ? Maintains close contact with customer to give updates on progress toward resolution of issue or service request. ? Ensures that appropriate changes were made to resolve customers' problems. ? Refers unresolved customer issues to designated departments for further investigation, including contacting underwriting departments. ? Perform administrative tasks, such as maintaining records and handling policy renewals. ? Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. ? Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken. ? Seek out new clients and develop clientele by networking. ? Call potential clients to expand customer base. ? Attend meetings, webinars to learn about new products and services, new skills, and receive technical assistance in developing new accounts. ? Clean your workstation, common areas, and floors at least once a week. ? *The company reserves the right to add or change duties at any time. Job Type: Full-time Pay: $14.00 - $19.00 per hour Benefits: ? Paid time off Supplemental Pay: ? Bonus opportunities Work Location: In person