Description: ? Provide top-quality support to clients as a first touch point for Context ? Act as a brand ambassador for Context to potential clients inquiring through email ? Assist placing and adjusting or cancelling orders ? Handle payments, credits, and refunds ? Ensure relevant client information is added to orders and expert notes ? Work closely with regional Global Client Support Managers to improve client experience ? Collaborate with Global Client Support Manager to vision future tooling automations ? Support team and contractors with decision-making and escalations for client issues ? Proactively identify and escalate potential client pain points ? Cultivate a strong co-working relationship with regional Delivery teams Requirements: ? A passion for traveling and learning about world culture, history, and art ? A minimum of 2-3 years of experience working in a client-facing role, preferably in the travel, tourism, or hospitality industry ? Digital native or strong digital... proficiency - preference for applicants with experience in Front, Hubspot, Slack, and Google for Business suite (Google Sheets, Docs, Forms, Drive, Gmail) ? Ability to work efficiently in a fast-paced, international, tech-reliant environment, independently and as part of a distributed team ? Bachelor's degree in the liberal arts preferred Benefits: ? A supportive, mission-oriented work environment with colleagues who care ? Unlimited access to online seminars and in-person tours ? Annual learning & wellness stipend to pursue personal and professional interests ? A competitive salary with 401K (+ match), health & dental insurance ? Tech stipend ? Flexible PTO (with no caps, encouraged minimums, and parental leave) ? A remote-first work policy ? An annual company retreat