Overview Looking for a rewarding career in customer service? Southern Air AC, Heating & Plumbing is seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our valued customers, providing exceptional service and ensuring customer satisfaction. Responsibilities ? Answer incoming customer calls and provide assistance and information ? Resolve customer complaints in a professional and efficient manner ? Process orders, returns, and exchanges ? Maintain accurate and up-to-date customer records ? Collaborate with other departments to address customer needs ? Stay current on product knowledge and company policies Requirements Requirements ? Previous customer service experience preferred ? Excellent communication and interpersonal skills ? Ability to handle challenging situations with patience and professionalism ? Strong problem-solving skills ? Proficient computer skills... including knowledge of CRM software ? Ability to multitask and prioritize tasks effectively Benefits Who we are: We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees?and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). We are an Equal Employment Opportunity Employer Benefits: ? Matching 401(k) ? Health Insurance ? Dental and Vision Insurance ? Life and Disability Insurance ? Paid Time Off ? Ongoing Training and Development