Virtual Receptionist - Temporary (Mental Health/Medical Office)

About the position The Temporary Virtual Receptionist at Upstream Mental Health will provide essential administrative support during a short-term period while primary staff are on vacation. This role is crucial for maintaining smooth operations in a telehealth environment, requiring excellent communication skills and a client-focused approach. Responsibilities ? Answer incoming office calls. , ? Assist clients with real-time tech issues during telehealth appointments. , ? Schedule/Reschedule appointments using our practice management system, Simple Practice. , ? Address time-sensitive administrative tasks and manage client concerns promptly. , ? Communicate with clinicians and supervisors regarding time-sensitive issues. Requirements ? Prior administrative or receptionist experience, specifically in a therapy or medical practice. , ? Comfortable using technology and troubleshooting minor tech issues. , ? Excellent verbal and written communication skills. , ? Ability to maintain confidentiality and professionalism in a mental health setting. , ? Familiarity with Simple Practice or similar electronic health record (EHR) systems. , ? Familiarity with Google Workspace/Google Suite. , ? Ability to empathically interact with diverse client populations. Nice-to-haves Benefits ? Remote work opportunity , ? Flexible working hours within standard business hours