Bilingual (Spanish/English) Customer Service Representative (Remote/Hybrid)

? *This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America?s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah?s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah?s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: ? Answer incoming calls and respond to customer?s requests ? Ability to work in a fast paced environment. ? Book appointments for members with a high degree of data accuracy ? Maintain excellent written and verbal communication skills on a consistent basis ? Identify and escalate issues to supervisors ? Responsible for adapting to fast changing guidelines with customers ? Informs clients by explaining procedures; answering questions; providing information ? Maintains and improves quality results by adhering to standards and guidelines ? High school graduate or G.E.D. ? Minimum of one year experience in an inbound/outbound call center or retail environment is preferred ? Excellent oral and written communication skills ? Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously ? Ability to type at least 25 words per minute is preferred ? Experience in providing exceptional customer service and maintaining established quality requirements ? Must be able to pass a background check ? Must be fluent (speaking/reading/writing) in both Spanish and English ? Opportunity to continue working from home in our post-pandemic workplace ? Eligible for Medical, Dental, and Vision after 60 days of continuous employment ? $15,000 Life Insurance (Company Paid) ? 401K plan eligibility after 1 year of service w/company match of up to 4% ? Paid Time Off - Earn 10 days per year after 90-day probationary period ? $200 Monthly Incentive Bonus Plan ? Weekly/monthly gift card drawings/contests for meeting goals ? Career learning and development programs ? Casual dress code Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process. Next steps: If what you just read excites you, we?d like to hear from you! Please submit your application and we?ll contact you if you become selected for a phone interview.