Job Title: Healthcare Customer Service Contract Duration: 3 month with potential to extend or convert... Pay Rate: $20.00/hr Location: Remote - Must reside in US Work Hours: 8:30 - 5:30 EST Qualifications/Skills Needed ? 2-3 years managed care setting, medical office or facility setting with demonstration of medical administration duties ? Thorough knowledge of customer service, utilization review or claims processing practices in a managed care environment ? Operation of office equipment such as a personal computer ? Knowledge of medical terminology ? Time management & organizational skills are a MUST ? Knowledge of medical terminology ? Communication skills required ? Great excel skills ? High school diploma or equivalent ? Basic knowledge of Microsoft office Day To Day Responsibilities Of Role ? Assist in activities related to the medical and psychological aspects of utilization and coordinated care ? Outreach attempts via telephone to members assigned each day ? Consistently updating an excel spreadsheet with member assignments listed ? Consistent communication with supervisor ? With each phone call- documentation is required in Virtual Health Performance Expectations ? Must be able to make high volume of outbound calls ? Medical terminology ? Reliable home internet is required with dedicated work space due to HIPPA (Hardwire internet connection) Please put on Resume. ? Completing 80-120 phone calls a day to the Medicare Population ? Compliance is required to be 100% of all assigned members ? Engagement Rate will need to be at 80% or more a month ? Time off is not permitted in the first 90 days of employment unless pre-planned during the interview ? Audit score of a minimum of 90% ? Completion of 600 members a month is required (30 new members daily assigned