ProMed Healthcare, a leading healthcare provider in the Hospital & Health Care industry, is seeking a dedicated and customer-focused individual for the position of Chat Support Representative-Remote. As a Chat Support Representative, you will be responsible for providing exceptional customer service and support to our clients through online chat platforms. This is a remote position, allowing you... to work from the comfort of your own home while making an impactful difference in the lives of our patients. Responsibilities ? Respond to incoming chat inquiries from clients promptly and professionally. ? Troubleshoot and resolve customer issues with efficiency and accuracy. ? Provide accurate and detailed information about ProMed Healthcare's services and offerings. ? Collaborate with other teams to escalate and resolve complex issues. ? Educate customers on self-service options and assist with navigation of online platforms. ? Maintain comprehensive and up-to-date knowledge of ProMed Healthcare's products and services. ? Document all customer interactions and take necessary follow-up actions. Requirements ? Minimum of 2 years of experience in customer service or a related field. ? Excellent written and verbal communication skills. ? Strong problem-solving skills and ability to think on your feet. ? Proficiency in using chat and messaging platforms. ? Ability to work independently and meet targets. ? Knowledge of medical terminology and healthcare processes is a plus. ? Professional and empathetic demeanor