What you?ll need to succeed as a Customer Service Representative at XPO Minimum qualifications: ? 2 years of customer service experience ? Strong computer, typing and 10-key skills ? Experience with Microsoft Office ? Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: ? Transportation experience ? Excellent verbal and written communication skills About the Customer Service Representative job Pay, benefits and more: ? Pay starts at $20.63 ? Full health insurance benefits on day one ? Life and disability insurance ? Earn up to 13 days PTO your first year ? 9 paid company holidays ? 401(k) option with company match ? Education assistance What you?ll do on a typical day: ? Bill shipments according to applicable tariffs and pricing agreements ? Recognize and resolve documentation errors ? Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions ? Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing ? Process over, short and damaged freight and related documentation for customer resolution Customer Service Representatives are required to: ? Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you?re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.