Job Summary ? *Job Type:** Full-time ? *Salary Unit:** Competitive salary (To be discussed during the interview... ? *Company:** Chewy ? *Location:** Remote ? *Benefits:** Comprehensive benefits package including health, dental, vision insurance, 401(k) matching, paid time off, employee discounts, and more. Description Chewy is seeking a Customer Support Specialist to join our dynamic and fast-growing team. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring they have a positive and seamless experience with our products and services. This is a remote position, meaning you can work from the comfort of your home while contributing to a leading company in the pet care industry. Responsibilities ? Respond promptly to customer inquiries via phone, email, and chat ? Provide accurate information about products and services ? Resolve customer complaints and issues efficiently and courteously ? Process orders, returns, and exchanges in a timely manner ? Collaborate with other departments to ensure a consistent and high-quality customer experience ? Maintain a high level of professionalism and empathy in all interactions ? Keep accurate records of customer interactions and transactions ? Stay updated on product knowledge and company policies Requirements ? Previous experience in customer support or a related field ? Excellent communication skills, both written and verbal ? Strong problem-solving abilities ? Ability to handle stressful situations with patience and professionalism ? Proficient in using customer support software and tools ? Ability to work independently in a remote setting ? High-speed internet connection and a quiet workspace ? Availability to work flexible hours, including weekends and holidays Educational Qualifications ? High school diploma or equivalent required ? Bachelor?s degree preferred but not mandatory Benefits ? Health, dental, and vision insurance ? 401(k) matching ? Paid time off (PTO) and holidays ? Employee discounts on Chewy products ? Opportunities for career growth and development ? Work from home flexibility ? Supportive and inclusive work environment Company Overview Chewy is a leader in the pet care industry, dedicated to delivering the best products and services to pet lovers across the nation. With a commitment to customer satisfaction and an extensive range of pet supplies, we strive to make pet parenting easier and more enjoyable. Join us at Chewy and become part of a passionate team that values innovation, collaboration, and the well-being of pets everywhere. If you are a motivated individual with a passion for customer service and a love for pets, we encourage you to apply for this exciting opportunity. Join Chewy and help us deliver happiness to pet families around the world! Apply For This Job