Remote Customer Service Representative (Entry Level) at WALLACE CPA

Job Description: We are seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team. As an entry-level representative, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our products and services... Key Responsibilities: ? Answer customer calls, emails, and chats in a timely and professional manner ? Resolve customer inquiries, concerns, and issues with empathy and accuracy ? Provide product and service information, features, and benefits to customers ? Troubleshoot and resolve technical issues with guidance from senior representatives ? Document customer interactions and update records in our database ? Meet and exceed customer satisfaction and performance targets ? Collaborate with colleagues to achieve team goals and objectives ? Stay up-to-date with product knowledge and company updates through training and development programs Requirements: ? High school diploma or equivalent required; some college or degree preferred ? 0-2 years of customer service experience; entry-level candidates welcome ? Excellent communication, listening, and problem-solving skills ? Ability to work independently in a remote setting ? Basic computer skills and familiarity with technology ? Strong attention to detail and organizational skills ? Ability to work in a fast-paced environment and adapt to changing priorities Benefits: ? Competitive hourly rate and benefits package ? Opportunity to work with a dynamic and innovative company ? Professional development and growth opportunities ? Flexible working hours and remote work options ? Access to cutting-edge technology and tools ? Recognition and rewards for outstanding performance ? Paid time off and holidays ? Opportunity to work with a talented team of customer service professionals Available shifts and compensation: We have available shifts all days of the week. Compensation is $19.00 - $35.00/hour. About WALLACE CPA: WALLACE CPA is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.wallacecpafirm.com. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools