Teleperformance Customer Service Representative - Remote Jobs

Teleperformance is seeking dedicated individuals to join our remote customer service team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a remote position, allowing you to work from the comfort of your own home while assisting customers with their inquiries, troubleshooting issues, and ensuring a positive customer experience. Qualifications We're looking for fearless people - people who are inspired to deliver only the best in all that we do Ability to work remotely in a virtual team environment Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Minimum subscribed download rate equal or exceeds 12.0 Mbps Minimum subscribed upload rate equal or exceeds 3.0 Mbps ISP... must have no packet loss and ping under 50ms Proof of internet speed required Benefits Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Responsibilities As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment You will have the chance to interact with people from all walks of life, and no two days will be the same Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required