customer service representative at flipkart freshers

Join Flipkart, India leading e-commerce company, as a Customer Service Representative and embark on a rewarding career in customer support. This entry-level position is perfect for freshers who are enthusiastic about providing exceptional service and making a positive impact on our customers shopping experiences. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience. Key Responsibilities: ? * Respond promptly and professionally to customer inquiries via phone, email, and chat. ? * Provide accurate information regarding products, services, and order statuses. ? * Troubleshoot and resolve customer issues, ensuring a high level of satisfaction. ? * Document and escalate complex issues to the appropriate departments. ? * Follow up with customers to ensure their concerns have been addressed. ? * Maintain up-to-date knowledge of Flipkart products, services, and policies. ? * Continuously strive to improve personal performance and customer satisfaction. ? Required Skills and Qualifications: ? * Excellent verbal and written communication skills in English. ? * Strong problem-solving abilities and attention to detail. ? * Ability to handle high-pressure situations with a calm and professional demeanor. ? * Basic computer skills and proficiency in using customer service software. ? * Willingness to learn and adapt to new technologies and processes. ? * Positive attitude and a commitment to delivering exceptional customer service. ? Experience: ? * No prior experience required; however, previous experience in customer service or retail is a plus. ? * Freshers with a passion for customer service are encouraged to apply. ? Working Hours: ? * Flexible working hours, including evenings and weekends as required. ? * Full-time and part-time positions available. ? Knowledge, Skills, and Abilities: ? * Strong interpersonal skills and ability to build rapport with customers. ? * Ability to work independently and as part of a team. ? * Effective time management and organizational skills. ? * Capable of handling multiple tasks and priorities efficiently. ? * Proficiency in using Microsoft Office Suite and other relevant software. ? Benefits: ? * Competitive salary and performance-based incentives. ? * Comprehensive training program and career development opportunities. ? * Health and wellness benefits, including medical and dental coverage. ? * Employee discounts on Flipkart products. ? * Work-from-home options available. ? * Friendly and inclusive work environment. ? Why Join: ? * Be part of a dynamic team at one of India top e-commerce platforms. ? * Gain valuable experience and grow your career in customer service. ? * Work in a supportive environment that values innovation and continuous improvement. ? * Enjoy a competitive benefits package and a positive work-life balance. ? How to Apply: ? * Interested candidates can submit their resume and cover letter through the Flipkart Careers page or send them directly to us. ?