What you will do ? Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries. ? Assisting with website or application related issues in regards to accessing their benefits. ? Answering questions regarding products or services the customer may have. ? Assisting the customer with enrolling in their benefits plan through their employer. ? ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation. ? Transferring data from documents into the client's system. ? Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections. ? Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important. To qualify ? You must have a high school diploma or equivalent. ? At least 1 year of call center experience OR 2 years of customer service experience ? Must have strong computer navigation and organizational skills. ? e will pay you to complete online training, but you must commit to attending 100%, no missed time ? Be able to complete and pass a background check TECHNICAL REQUIREMENTS ? Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible) ? Operation system: Windows 10 ? Mac Computers are not compatible. ? Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible) ? RAM: 8GB or better ? Hard Drive: 256 SSD or better ? All peripherals must be wired ? Must have reliable high-speed internet ? 20MB download minimum ? 10MB upload minimum ? SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services ? For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these). ? We do require that you have an active, functioning webcam for training and meetings. ? A second monitor/screen is required. The Details ? The pay rate once you reach production is $17 per hour ? This is a Full-Time position, part time hours are not available ? Training is paid at $15.25 an hour ? Benefit eligible after 60 days (Medical, Vision, Dental and 401k) ? This is a fully remote position, 100% work from home Job Type: Full-time Pay: $17.00 per hour Benefits: ? 401(k) ? Dental insurance ? Health insurance ? On-the-job training ? Paid time off ? Referral program ? Vision insurance ? Work from home Experience level: ? 1 year Shift: ? 8 hour shift Work setting: ? Remote Work Location: Remote