REMOTE - Call Center / Customer Service Representative (P-T & F-T)

We are seeking enthusiastic and dedicated Remote Call Center / Customer Service Representatives to join our dynamic team. In this role, you will provide exceptional support to our customers, addressing inquiries, resolving issues, and ensuring a positive experience. Key Responsibilities: ? Customer Support: Handle inbound and outbound calls to assist customers with inquiries, concerns, and product information. ? Problem Resolution: Identify and resolve customer issues efficiently while maintaining a high level of professionalism. ? Product Knowledge: Stay updated on company products and services to provide accurate information and solutions. ? Documentation: Record customer interactions in our database, ensuring all information is accurate and up-to-date. ? Collaboration: Work closely with team members and other departments to enhance customer satisfaction and service efficiency. ? Performance Metrics: Meet or exceed performance goals, including call volume, response time, and customer satisfaction scores. Qualifications: ? Education: High school diploma or equivalent; some college coursework preferred. ? Experience: Previous experience in a call center or customer service role is a plus. ? Skills: ? Excellent verbal and written communication skills. ? Strong problem-solving abilities and attention to detail. ? Proficiency in using computers and customer service software. ? Work Environment: Ability to work independently in a remote setting with reliable internet access. Remote About the Company: Mamaroneck Union District