Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench

About the position The Call Center Representative position at Walt Disney World Resort involves providing exceptional guest service to a diverse range of guests, including those visiting the resort. This part-time role requires representatives to answer inquiries on various topics and support guests with their needs related to Walt Disney World Resort Hotels. The position operates within a high-volume call center that functions 24/7, necessitating flexibility in scheduling and availability. Responsibilities ??Provide outstanding guest service to a wide range of guests. , ??Answer general questions regarding various topics related to Walt Disney World Resort. , ??Support guests with inquiries about Walt Disney World Resort Hotels. , ??Handle conflict resolution and make quick decisions as needed. Requirements ??Proficiency with a Microsoft Windows environment and comfortable working on dual monitors. , ??Ability to handle conflict resolution and make decisions quickly. , ??Flexibility and adaptability to the fluctuating needs of the operation. , ??Maintain confidentiality with critical information. , ??Strong written and verbal communication skills. , ??Availability for three weeks of full training. Nice-to-haves ??Experience in a call center or customer service environment. , ??Familiarity with Walt Disney World Resort and its offerings. Benefits ??Competitive hourly wage starting at $19.16/hour. , ??Flexible scheduling options.