Health Call Center Supervisor?/Member Services Supervisor?/Remote

Position: Health & Benefits - Call Center Supervisor / Member Services Supervisor (Remote) Employer Industry: Financial Services... Why consider this job opportunity: ? Opportunity for career advancement and growth within the organization ? Flexible remote work options available in multiple states ? Supportive and collaborative work environment ? Chance to make a positive impact on member experience ? Recognized for outstanding workplace culture and benefits What to Expect (Job Responsibilities): ? Provide day-to-day leadership to ensure a high-performance, customer service-oriented work environment ? Prioritize, assign, evaluate, and supervise the work of all Customer Service Representatives ? Provide coaching and guidance for performance improvement and development ? Direct and oversee the training of new representatives ? Maintain and increase employee engagement What is Required (Qualifications): ? High school diploma, GED, or college degree ? 5 - 7 years of applicable experience ? Excellent analytical skills with a proactive nature ? Strong organization skills with a drive to meet deadlines ? Proficiency in Microsoft Excel, Word (including mail merge), and Outlook How to Stand Out (Preferred Qualifications): ? Experience with Salesforce CRM preferred#J-18808-Ljbffr