Description: ? Work in a challenging, fast-paced environment with a high volume of inbound phone based contacts ? Address questions related to compliance and policy adherence, ensuring members understand these guidelines ? Drive clarity and ask probing questions to identify the root cause of complex issues ? Convey realistic expectations about next steps and actions ? Deliver difficult messages while establishing trust and driving brand loyalty ? Adhere to established policy-driven guidelines ensuring consistency and compliance in decision-making processes ? Conduct thorough investigations of member accounts to identify issues Requirements: ? 3+ years of call center or relevant customer service experience ? Customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence ? Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches ? Skilled and insightful to the needs of customers ? Maintaining resiliency while delivering tough messages ? Comfortable in a dynamic, fast-paced, and constantly evolving working environment Benefits: ? Starting pay of $21.00/hr with differentials for swing and weekend shifts ? Benefits on Day 1 (Medical, Dental, Vision Insurance) ? 16+ Days of Paid Time Off ? eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay ? Teammates receive quarterly performance bonuses and yearly performance raises ? And many more at ebaybenefits.com