Customer Service Representative (Amazon/E-Commerce)

Job Overview We are looking for a Customer Service Representative (CS) who will handle customer inquiries and provide professional support through phone, chat, and email. This role involves processing orders, returns, exchanges, and refunds on our e-commerce platforms, including Amazon and other marketplaces. An understanding of consumer electronics is preferred, as this role includes offering repair services and trade-in programs. The ideal candidate will be detail-oriented, customer-focused, and capable of delivering excellent service to ensure customer satisfaction. Responsibilities ? Customer Support (Phone, Chat, Email) ? Respond promptly to customer inquiries and provide accurate information. ? Handle customer complaints, troubleshoot issues, and provide appropriate solutions. ? Maintain a professional and friendly tone across all communication channels. ? Order & Transaction Processing ? Manage orders, refunds, exchanges, and returns efficiently. ? Ensure all transactions comply with company policies and e-commerce platform guidelines. ? Maintain accurate records of customer interactions and transactions. ? Product & Service Assistance ? Provide guidance on product features and specifications. ? Offer repair services and trade-in options, helping customers understand their benefits. ? Upsell additional services where appropriate. ? Team Collaboration & System Utilization ? Use CRM and e-commerce management systems to track and resolve customer issues. ? Work closely with the warehouse and logistics team to ensure timely order fulfillment. ? Contribute to process improvements for a better customer experience. Requirements ? Experience: 1+ year of customer service experience, preferably in an e-commerce or call center environment. ? Technical Skills: Proficiency in data entry, CRM systems, and order management tools. ? Communication: Excellent verbal and written English skills. ? Problem-Solving: Ability to handle complex customer concerns independently and professionally. ? Attention to Detail: Accurate processing of transactions and records. ? Preferred: Knowledge of consumer electronics, repair services, or trade-in programs. ? Language Skills (Preferred): Fluency in Spanish, French, Italian, or German is a plus. Job Type: Full-time Pay: $16.20 - $22.00 per hour Expected hours: 30 ? 40 per week Benefits: ? Dental insurance ? Health insurance ? Paid time off ? Vision insurance Shift: ? Day shift Experience: ? Customer service: 1 year (Required) Ability to Commute: ? Johns Creek, GA 30097 (Required) Work Location: In person