Concentrix - Customer Support Representative (Remote)

This is a work at home position. We will provide the equipment required for the job, should you qualify. The Customer Service Representative - may perform some/all of the following tasks: ? Answers inquiries by clarifying desired information; researching, locating, and providing information... ? Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems ? Fulfills requests by clarifying desired information; completing transactions; forwarding requests ? Maintains call center database by entering information and document customer interaction ? Updates job knowledge by participating in educational opportunities and knowledge management ? Answers inquiries by clarifying desired information; researching, locating, and providing information. ? Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. ? Fulfills requests by clarifying desired information; completing transactions; forwarding requests. ? Maintains call center database by entering information and document customer interaction. ? Updates job knowledge by participating in educational opportunities and knowledge management. ? Develops appropriate reporting requirements by supervisor or manager ? Handles Subject Matter Expert inquiries and assist other team members ? Assists in the training of new-hires and assist in quality assurance activities ? **We are not able to hire residents in the following states: Alaska, California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Jersey, New York, Oregon, Virginia, Washington DC, or Washington