About the position The Live Chat Agent role at Inlet Printing Co is designed for energetic and customer-focused individuals who will act as a vital link between customers and the brand. This position involves providing timely and professional assistance through a live chat platform, ensuring a positive customer experience by addressing inquiries and resolving issues. The role requires effective communication, quick thinking, and problem-solving skills, as agents will handle multiple chats simultaneously while maintaining a personal touch. This opportunity is ideal for those passionate about helping others and looking to grow professionally in a fast-paced environment. Responsibilities ? Respond to customer inquiries via live chat in a timely and professional manner. , ? Provide accurate information about products, services, and promotions to customers. , ? Assist customers in troubleshooting issues and navigating our website or platform. , ? Manage multiple chat conversations simultaneously while maintaining high-quality responses. , ? Document customer interactions and feedback in our CRM system for record-keeping and improvement purposes. , ? Collaborate with other departments to resolve complex issues and improve customer satisfaction. , ? Maintain a positive, empathetic, and professional attitude toward customers at all times. Requirements ? Proven experience in customer service or a related field, preferably in a live chat environment. , ? Excellent written communication skills with a focus on clarity and professionalism. , ? Strong problem-solving abilities and a proactive approach to addressing customer needs. , ? Ability to work effectively in a fast-paced environment and manage multiple chats simultaneously. , ? Familiarity with CRM software and chat support systems. , ? A keen attention to detail and the ability to maintain accurate records. , ? Flexibility to work various shifts, including evenings and weekends, as required. Nice-to-haves Benefits ? Health Insurance , ? Dental Insurance , ? Life Insurance , ? AD&D Insurance , ? Employee Wellness Programs , ? 401k plans , ? Employee Stock Purchase Plan (ESPP) , ? Paid Time Off , ? Paid Holidays