Amazon Connect Staff Engineer ? Duration: 3-month contract/ Right to hire ? Contract hourly pay rate up to $90/hr... ? Location: 100% Remote ? Because this position has the option to go from contract to full-time, we can only accept candidates with the work authorization of a US Citizen or Green Card. Job Description ? Our Client's Enterprise Voice team is seeking a highly motivated, process-oriented Software Engineer for our contact center technologies. ? You will help drive our insurance business transformation as we redefine experience for our customers. Position Description ? Our Staff Engineer is a mid-level member of the Voice engineering staff ensuring we provide a frictionless experience to our customers and maintain the highest standards of security and availability. ? Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. ? The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between. Job Responsibilities ? The Staff Engineer provides technical architecture & leadership for a team within a domain or medium cross-functional projects, and mentors relatively junior engineers ? Implement complex parts of a system or a product ? Ship high-quality work following best practices, such as adequate testing, successful rollout, and consistent monitoring ? Lead efforts that set the direction for the rest of the team ? Propose short-term and long-term design solutions for pain points in the system or product with clear deliverables and action items ? Defines metrics and solutions translating to increased service maturity ? Demonstrates incident response and problem-determination leadership ? Develop and obtain consensus on enterprise-wide guidelines and policies Qualifications ? Advanced experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick Connects ? Advanced experience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatch ? Expert experience using multiple programming languages including Node.js, Python, C# ? Experience implementing infrastructure as code using Terraform ? Experience integrating with internal and external applications ? Expert in one or more areas of software, data, systems design, development, deployment and operation ? Expert in cloud, infrastructure, DevSecOps, automation and plays a lead role in building scalable solutions ? Expert in data ingestion and transformation ? Contributed to improvements in organizational metrics such as DORA metrics that measure improvements in team velocity and stability of service delivery ? Experience and understanding of Security Protocols and Products such as Active Directory, SAML, IAM ? Communicate effectively with a diverse team and foster a culture of clear, concise, effective, audience-oriented communication on their team, ensuring teammates actively listen to others and are understood. ? Actively demonstrates these behaviors. ? Consistently helps their teammates overcome obstacles, resolve blockers, and complete work tasks. Gives or shares credit where due. ? Experience working in an Agile environment (Scrum, Kanban, SAFe) ? AWS Certifications at the Associate, Professional, or Specialty Level Experience ? 6+ years of experience in Contact Center technologies and Cloud Architecture ? 6+ years of professional software development experience ? 3+ years experience with architecture and design ? 3+ years of hands-on experience developing Contact Flows, Routing Profiles, Queues Lambdas, and Lex Bots ? 3+ years of experience using Terraform as Infrastructure as Code ? 4+ years of experience in open-source frameworks ? 1+ years of people management experience Education ? Bachelor's degree in Computer Science, Information Systems, or equivalent education or work experience Benefits: ? Medical, Vision, and Dental Insurance Plans ? 401k Retirement Fund #LI-GTT #gttjobs #LI-Remote